Making a purchase

We want you to be happy with your purchases and the service you receive from us at hq-pills.com. Here are our terms which tell you how we will deal with your purchase and delivery.

1.GENERAL TERMS

2.ORDER ACCEPTANCE

3.NON ACCEPTANCE / REFUSAL OF TRANSACTION

4.ORDERING AND DELIVERY

5.HOW TO COMPLAIN

1.GENERAL TERMS

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

2.ORDER ACCEPTANCE

This website offers information on our products and the ability to place your order for such products. Order acceptance and the completion of a contract between you and us will take place only when you make full payment at checkout, unless you cancel the order in accordance with our terms as below, or we do not accept it or later cancel the order in accordance with our terms below. For orders placed at our shop a contract of sale occurs at the point of full payment.

3.NON ACCEPTANCE / REFUSAL OF TRANSACTION

We reserve the right not to accept your order or to cancel your order if any of the following apply:

  • We have been unable to process your payment, or payment is later cancelled by a bank or merchant service provider.
  • Payment has been made fraudulently or by illegal means.
  • The goods are unavailable from our stock.
  • The item(s) are no longer currently available from the supplier.
  • We have made an error in product pricing, delivery cost or product description.
  • We do not supply to your address.
  • In the event that your payment has been received for an order which is subsequently cancelled you will be reimbursed in full by the same method (and where applicable to the same debit/credit card used).

4.ORDERING AND DELIVERY

General

We try our utmost to ensure you receive an excellent delivery service. If something goes wrong we will try to rectify it. We do not offer compensation in the event of errors such missed, delayed or incorrect deliveries.

If you specify a third party mailbox address we will not accept responsibility for any loss or damage after delivery is received (the point at which the courier delivers the parcel/s) as the parcel will be in the hands of another party. We will provide a standard record of delivery only.

Charges

We offer free worldwide shipping. However, we reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance.

Delivery Times

Delivery times are estimates and we do not offer compensation for delays. The expected delivery time is usually shown on our website in business days. This is provided as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible.

5.HOW TO COMPLAIN

We try to get things right, but if we do make a mistake please let us know and we will do our very best to resolve the matter to your satisfaction. Email us to [email protected]